SMS Privacy Policy

Last Updated: August 12, 2026

This SMS Privacy Policy explains how we collect, use, and protect information when you interact with our SMS/text messaging services. This policy is designed to meet carrier and TCR (The Campaign Registry) requirements for businesses using RingCentral to send SMS messages.

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect:

  • Your mobile phone number
  • Your name or account information (if provided)
  • Message content you send to us
  • Delivery and interaction data (e.g., message status, timestamps, responses)

We do not intentionally collect sensitive personal information through SMS unless you voluntarily provide it.

2. How We Use Your Information

We use SMS‑related information to:

  • Send messages you have opted in to receive
  • Provide customer support and service notifications
  • Deliver updates, alerts, or promotional content (if applicable)
  • Improve our messaging and communication systems
  • Comply with legal, regulatory, and carrier requirements

We do not sell or share SMS consent or mobile numbers with third parties for marketing.

 

3. Consent to Receive Messages

By providing your mobile number and opting in, you consent to receive SMS messages from us. Message frequency may vary based on your interaction and service needs.

Consent types may include:

  • Conversational: You text us first.
  • Informational: You provide express consent verbally or in writing.
  • Promotional: You provide express written consent (e.g., checkbox on a form).

You may withdraw consent at any time.

4. Opt‑Out Instructions

You can stop receiving SMS messages at any time by replying:

  • STOP — Ends all messages
  • HELP — Provides assistance

After sending STOP, you will receive one final confirmation message.

Standard message and data rates may apply.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your SMS information from unauthorized access, disclosure, or misuse.

However, SMS is not a fully secure communication channel. Do not send sensitive personal information via text.

6. Data Sharing

We may share SMS‑related information only with:

  • Service providers who assist in delivering SMS messages (e.g., RingCentral)
  • Regulatory or legal authorities when required by law

These parties are required to protect your information and use it only for the services we request.

We do not share SMS consent or mobile numbers with third parties for marketing.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the information we hold
  • Request corrections
  • Request deletion
  • Withdraw consent

To exercise these rights, contact us at: harold@dorrancesupply.com or 330-272-0615

8. Changes to This Policy

We may update this SMS Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of our SMS services indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this SMS Privacy Policy or our SMS practices, contact us:

Dorrance Supply Company
info@dorrancesupply.com
330-746-6533